Fee and Cancellation Policy
Right4me is a local small business that provides capacity building disability support services on a fee for service basis. As a non-registered NDIS provider, Right4me may provide services to self-managed and Plan Managed NDIS participants. Right4me does not provide services to NDIA managed clients.
Payment is due within 7 days of the invoice date of issue.
Cancellation policy
A cancellation is a short notice cancellation if you:
give Right4me less than four (4) hours’ notice for a support; or
do not show up for a scheduled support within a reasonable time; or
are not present at the agreed place and within a reasonable time when Right4me is travelling to deliver the support.
Short notice cancellations will be charged at the full rate. If you are late to a session, the full rate is also charged and Right4me is unable to extend your session to make up any lost time. Make up sessions that do not fall on your regular scheduled time are not routinely available.
Further detail regarding fees and cancellations will be discussed with you individually.
Privacy Policy
Right4me recognises and supports the rights of its clients to privacy and confidentiality of their personal information. This Privacy Policy outlines our ongoing obligations to you regarding how we manage your Personal Information.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, dates of birth, addresses, email addresses, phone numbers and NDIS numbers. This Personal Information is obtained in many ways including interviews, telephone calls, by email, via our website www.right4me.com.au, client information forms, external support and/or therapy plans or assessments that you provide, from cookies, and from third parties. We do not guarantee website links or policies of authorised third parties.
We collect your Personal Information for the primary purpose of providing our disability support services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is a type of Personal Information defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, health information, religious or philosophical beliefs, political opinions, membership of a political association, membership of a trade union or other professional body, or criminal records.
Sensitive information will be used by us only:
for the primary purpose for which it was obtained;
for a secondary purpose that is directly related to the primary purpose;
with your consent, or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
third parties where you consent to the use or disclosure; and
where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. Your Personal Information may be kept in hard copy, electronically, or both, and include audio or visual information where necessary.
Electronically-stored personal information is password protected and only available to the Right4me practitioner. Any hard copy information kept by us will be stored securely in a location only accessible to Right4me staff.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. Most of the Personal Information is or will be stored in client files which will be kept by us for 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Right4me will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any questions about our privacy policy, or if you believe that we have breached your privacy, please contact us at hello@right4me.com.au.
Please refer to our Website Privacy Policy for information regarding website visitors.
Liability Disclaimer
Right4me takes all reasonable precautions against a risk of harm to clients where the risk is foreseeable and is not insignificant. Right4me is not responsible for client injury or damage to property where staff have not been negligent. Full details will be outlined in your Service Agreement.
The material on this website is general in nature and should not be considered professional advice. Right4me accepts no responsibility for the accuracy or completeness of any material contained on this site. Before relying on any of the material on this site, users should carefully evaluate its accuracy, currency, completeness and relevance for their purposes and should obtain appropriate professional advice.
Links to other websites are for your convenience. This site may also include links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by Right4me. These links are not an endorsement of material at those sites, or any associated organisation, product or service. Right4me does not accept liability for any claims or losses arising directly or indirectly from services or information of third party providers.
Information on this website is considered to be true and correct at the time of publication. Changes in the circumstances after time of publication may impact on the accuracy of this information and Right4me gives no assurance as to the accuracy of any information or advice contained.